An Italian clichè

A friend of mine sent me an e-mail with a ppt file attachment. It was in Italian, but the translation in English was easy. It was a joke on an Italian cliché, but it was a great illustration of a common Identity management nightmare: role explosion!

Yes, at least in Italy, most customers we work with are very clever at imagining every level of nuance when “theoretically” defining roles in their organization.

But fortunately, we are used to facing their anarchy and we know how to prevent the awkward problem of “role explosion”.
As the picture says, to survive we have been forced to take adequate countermeasures. For example the waitress can simplify the orders by requiring the customers to add their own sugar, milk, liquor, etc. Therefore, by restricting the number of kinds of coffee, requests are delivered in a timely manner while maintaining flexibility.

So, business managers, don’t be afraid: just select the right tools and adopt the appropriate methodology!